Fahad Almidaj
IT Support Specialist
Riyadh, SA.About
Highly proactive IT Support Specialist with demonstrated expertise in delivering critical technical support within dynamic healthcare environments. Adept at troubleshooting complex hardware and software issues, ensuring seamless daily operations and maximizing system uptime. Currently enhancing capabilities through an intensive software engineering bootcamp, poised to leverage robust problem-solving and user-centric support skills in advanced technical roles.
Work
Riyadh Third Health Cluster
|IT Support Specialist
Riyadh, Saudi Arabia
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Summary
Provided critical on-site technical support within a fast-paced healthcare environment, ensuring operational continuity and high user satisfaction.
Highlights
Expedited IT issue resolution through on-demand, on-site technical support, significantly reducing system downtime for critical healthcare operations.
Functioned as a primary escalation point for advanced hardware and software issues, successfully resolving complex technical glitches that surpassed Tier 1 support capabilities.
Managed and optimized configurations for hospital-wide IT peripherals and endpoint devices, consistently achieving 99%+ operational readiness across all critical departments.
Elevated end-user satisfaction among medical personnel by providing clear, patient, and highly effective technical guidance, improving user proficiency and reducing repeat inquiries by an estimated 15%.
Education
Tuwaiq Academy (Holberton School)
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Intensive Software Engineering Bootcamp (Foundational Track)
Software Engineering
Courses
Advanced Programming
System Operations
Shaqra University
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Diploma
Information Security
Grade: GPA: 4.84/5.00
Languages
English
Arabic
Skills
Technical Skills
Hardware & Peripherals Support, User Account & Credential Management, Advanced Troubleshooting & Diagnostics, Endpoint Device Configuration.
Soft Skills
End-User Empathy & Post-Resolution Follow-up, Resourcefulness & Research, Stress Management, Excellent Communication.